Items must be returned within 14 days of receipt (when tracking says it was delivered). Buyer pays for return shipping and items must returned in the condition in which they were received. I understand instruments are a personal taste item and I will do whatever I can to ensure you are happy with your purchase. I have been making a living selling hand made goods via the internet for over 12 years (havocworks.com) and take customer service along with my business reputation seriously.
If you have any questions, please contact me at channing@havocharpa.com